PRIVACY NOTICE

Strobe Security Solutions Ltd (“Strobe”) is committed to protecting the privacy of visitors to this website (“Website”) and ensuring compliance with the General Data Protection Regulation (GDPR). It is important that our users understand how we collect, use and disclose Personal Information (as defined below).

What Personal Information does Strobe collect? How does it collect such Information?

“Personal Information” is information through which a natural person is identifiable or may be identified.  Strobe may collect, use and process your Personal Information in order to provide you with services, products or information that you request.

The collection of information will be transparent to you, and you will have the opportunity to decide whether to provide it.  If you choose not to provide any of the Personal Information requested, Strobe may be unable to complete your transaction, or provide the information, services or products you have requested.

Strobe may collect information, including Personal Information, from you when you submit a form or request, such as:  name, physical address, the company for whom you work, phone number, and email address.  Strobe may also ask you to provide information about your existing security products or the person/company that originally installed it.

Strobe may also collect information through your use of our Websites, such as device identifiers, IP address, log files, and location data.  Please see “How does Strobe use cookies or other tracking technologies?” below for more information.

We might need to collect other information for a specific form, feature, or other service that you may use or request.  The content of such information will vary depending on the method of collection and the specific purpose(s) for which the information is being collected.

Why does Strobe collect your Personal Information?

Our purpose in collecting this information is to provide customised services and content relevant to your specific needs and interests.  Your information may be used by Strobe to carry out our contractual obligations, authenticate you as a user and allow you access to certain areas of our Website, or allow you to apply for a position at Strobe.

Personal Information collected on a Website may be used to:

  • Provide requested information, items, or services;
  • Advertise products, services, promotions and events relating to Strobe;
  • Improve our products, services, surveys, and Website;
  • Analyse your behaviour on our Website;
  • If you are applying for a job, evaluate your interest in and/or allow you to apply for employment with Strobe;
  • Obtain your location data in order to provide requested information or services;
  • Protect against fraud or investigate suspected or actual illegal activity;
  • Screen against sanctions and antiterrorism lists as required by law;
  • Respond to a legitimate legal request from law enforcement authorities or other government regulators;
  • Develop new offerings, improve the quality of our products, improve and personalise user experience, and better prepare future content based upon your interests and those of our general user population; or
  • Conduct investigations to ensure compliance with, and comply with, legal obligations.

Except where used in support of a contract with you or to fulfil a legal obligation, our use of your Personal Information will be only for legitimate business interests as set out above.

Where is Personal Information stored?

Strobe is a UK based company and the information collected is stored on systems within its head office in Conwy County, Wales.

Does Strobe use your Personal Information to contact you?

Strobe may use the Personal Information you provide to contact you about products, services, promotions, special offers, surveys, and other information that may be of interest to you.  If you prefer not to receive such communications, please let us know by sending an email to sales@strobesecurity.co.uk.  Also, Strobe will ensure that any marketing communications sent by electronic means will provide a simple method for you to opt-out or unsubscribe.  Please note that if you unsubscribe from marketing communications, you may continue to receive communications about our account or transactions with us.

Does Strobe share the information it collects?

To effectively monitor the activities of our services – and to provide appropriate safeguards to homeowners/business owners – it is obligatory for Strobe to provide you with a Certificate of Conformity (“certificate”) once we have installed your security system.

We will pass on the certificate to Security Systems and Alarms Inspection Board (“SSAIB”) and the certificate includes details of your name and address. The SSAIB holds this information to enable them to comply with statutory obligations.  For further information on how the SSAIB uses the personal data please see the section on their website at https://ssaib.org/page/privacy-policy—home-owner/

How does Strobe secure Personal Information?

Strobe is committed to ensuring the security and integrity of Personal Information.  Strobe has adopted reasonable physical, electronic and managerial procedures to safeguard your Personal Information.  However, due to the nature of Internet communications, we cannot guarantee or warrant that your transmission to us is secure.

How can you correct, change or delete your information held by Strobe?

You may request to access, update, correct, change, or delete your Personal Information at any time.  Strobe will use reasonable efforts to timely update and/or remove information.  To protect the user’s privacy and security, Strobe will take steps to verify the user’s identity before making any requested change.  To access, change, or delete your Personal Information, to report problems with the Website, to ask questions or to raise concerns, send an email to sales@strobesecurity.co.uk.

Please note that while we will assist you in protecting your Personal Information, it is your responsibility to protect your passwords and other access credentials from others.

What should you understand about the third party links that may appear on this Website?

In some instances, Strobe may provide links to non-Strobe controlled websites, which Strobe will make reasonable efforts to identify as such.  Strobe does not control such third party websites, however, and cannot be responsible for the content or the privacy practices employed by other websites.  Furthermore, this Privacy Notice does not govern information collected about you by third parties.

How does Strobe use cookies or other tracking technologies?

Cookies

Strobe may use cookies on this Website.  Cookies are small text files sent to and stored on users’ computers.  We use cookies to allow the Website to recognise repeat users, facilitate users’ access to the Website, and allow the Website to compile aggregate data that will allow content improvements.  Cookies do not damage users’ computers or files.  If you do not want cookies to be accessible by this Website, you should adjust the settings on your browser program to deny or disable the use of cookies.  However, denying or disabling cookies or similar technology may prevent you from accessing some of our content or using some of the features on the Website.  Strobe may also use cookies to enable us to learn which advertisements bring users to our Website.

In addition, Strobe monitors user traffic patterns throughout its Website according to a user’s domain name, browser type, date and time of access, and pages viewed. Our Web servers collect the domain names but not the email addresses of visitors. This information is collected in order to measure the number of visitors to our Website and to determine which areas of the Website users find useful based upon the amount of traffic to particular areas.  Strobe uses this information to enhance users’ experience at the Website and to better prepare future content based on the interests of users.

Web Beacons

This Website may also use web beacons.  A web beacon is usually a pixel on a website that can be used to track whether a user has visited a particular website to deliver targeted advertising.  Web beacons are used in combination with cookies, which means that, if you turn off your browser’s cookies, the web beacons will not be able to track your activity.  The web beacon will still count as a website visit, but your unique information will not be recorded.

Information collected by web beacons may include IP address information (see below). Web beacon information is also used for:

  • Advertising and email auditing, and reporting;
  • Personalisation;
  • Site traffic reporting; and
  • Unique visitor counts.

IP Addresses

An Internet Protocol (IP) address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

Strobe may collect and keep track of IP addresses to, among other things:

  • Maintain Website safety and security;
  • Restrict access to our Websites to certain users;
  • Troubleshoot technical issues; and
  • Better understand how the Website is used.

Log Files

Strobe may collect information in the form of log files that are recording Website activities and statistics about web users’ habits.

Log files are used for internal purposes only.  By using log files, Strobe can constantly improve and customise their Website.

The entries help us gather, among other things:

  • Internal marketing and demographic studies;
  • A user’s browser type and operating system;
  • Information about a user’s session (such as the URL, the date and time our Website was visited and which pages and for how long were viewed on our Website); and
  • Other similar navigational or click-stream data.

Social Network Information

Social network information is any information that you permit a third party social network to share with third party application developers such as Strobe.  Social network information includes any information that is part of your profile on a third party social network.  Such social network may include, but is not limited to, Twitter, Facebook, and Instagram.

To find out how your information from a social network may be obtained by us (or other third party application developers), please go on the settings page of the relevant social network.  Furthermore, you acknowledge that we may use your Personal Information to match information with a social network for advertising purposes.

Strobe cannot make assurances about the security of information that you share with third parties, including information you share with social media sites.

How long do we keep your Personal Information?

The Personal Information you provide to Strobe is only kept for as long as it is reasonably necessary for the purposes for which it was collected, taking into account our need to comply with contractual obligations, resolve customer service issues, comply with legal requirements and provide new or improved services to users.  This means that we may retain your Personal Information for a reasonable period after you stopped using the Strobe Website.  After this period, your Personal Information will be deleted from all systems of Strobe without notice.

What additional information should users know?

Our Website is intended for visitors who are at least 18 years of age, or the age of majority in their jurisdiction of residence.  Strobe does not knowingly solicit information from, or market products or services to, children.  If you do not meet the age requirements set out above, please do not enter your Personal Information on this Website.

You have the right to lodge a complaint with the data protection authority.  You also have the right to: (i) request access to and correction or erasure of your Personal Information; (ii) seek restrictions on; or (iii) object to the processing of certain Personal Information, and seek data portability under certain circumstances.  To contact Strobe about a request to access, correct, erase, object or seek restrictions or portability, please use the contact methods indicated at the end of this notice.

How might Strobe change this Privacy Notice?

As Strobe expands and improves its Website, we may need to update this Privacy Notice.  This Privacy Notice may be modified from time to time without prior notice.  We encourage you to review this Privacy Notice on a regular basis for any changes.  Substantive changes will be identified at the top of the Privacy Notice.

How can you contact Strobe?

If you have any comments or questions about this Privacy Notice or to obtain information on the manner in which we treat your personal information, or if there are other things we can do to maximise the value of this Website to you, please email sales@strobesecurity.co.uk.

Last updated on 15 March, 2018.